Xtreme Mobile Inc.
📡 Internet & Cable · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Staff provided incorrect part availability information causing a long wait.
Business reply on Google
Hi Andrey, thank you for coming in on Sunday, and we sincerely apologize for the experience you had. The delay occurred because our technician was not in until 2:00 PM. Around the same time you called, we confirmed that we did not have the original OEM part available for the iPhone 16 Pro Max. We understand how frustrating it is to wait and then not have the repair completed the same day—your time is valuable, and we should have communicated this more clearly. Even so, we did our best to honor the quoted price and offered to have the repair completed by Tuesday, as suppliers are closed on Sundays. That said, we take full responsibility for the inconvenience caused. If you’re still willing to give us another chance, we’d be happy to take care of your repair and include a complimentary screen protector and charger for the trouble. Please feel free to reach out to us directly.
Use of low quality aftermarket parts and poor communication
Business reply on Google
Hello Rnjebus we’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We take both customer service and repair quality very seriously. We want to clarify that we use Grade A quality parts for our repairs, and every service is completed with care and backed by our warranty. We do not intentionally use low-quality components, and it’s important to us that our customers feel confident in the work we provide. If something didn’t meet your expectations, we’d genuinely like the opportunity to make it right. Please reach out to us directly so we can look into your situation and resolve any concerns. Your feedback is valuable, and we’d appreciate the chance to improve your experience.
Store repeatedly overcharged phone bill and sold malfunctioning mobile devices.
Business reply on Google
Sorry for your experience but we are not the phone provider we just payment center and we give 30 days warranty and everything we sell in the store
Staff member was rude and unhelpful regarding a phone repair.
Business reply on Google
Hi Rafael, thank you for sharing your feedback. We're very sorry to hear about your experience and understand your frustration. We always strive to provide the best service and we'd like the opportunity to make this right. Please reach out to us directly so we can resolve this with you. We appreciate your feedback and the chance to improve.
Incomplete repair and poor communication regarding device status
Business reply on Google
Thank you for replying back, but I just wanna let you know your phone was water damage and the screen was not turn on. I will try to try to fix the screen and start giving us options to lead up and there’s nothing more to do for your advice. Sorry you were feeling that way, but you already know we tried our best to serve you and we didn’t charge.
Replacement battery causes phone to reboot at seventy percent charge.
Business reply on Google
So sorry to hear you had a bad experience with us! Of course if our customers are unhappy we will do anything to make sure we can change that.
Business refused warranty repair for a broken replacement screen.
Business reply on Google
I'm sorry to hear you had a bad experience with us! It has been a few years since this incident and our staff has improved their skills, this type of thing would never happen again! Thanks for the feedback