Ya Hala Wireless Phones for Sale • iPhone & Samsung Repair Center
📡 Internet & Cable · Indianapolis
total experiences
replied on google
Most reported issues
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Experiences
Replacement screen has display issues and poor performance
Business reply on Google
We respectfully disagree with this review. Your phone had a severe bend that affected the motherboard and display performance. We replaced the screen twice, refunded you in full, and didn’t charge you anything because we wanted to do the right thing. We’re sorry we couldn’t repair damage that went beyond the screen.
Customer received incorrect product model and overpaid for the item.
Business reply on Google
We respectfully disagree with this review. After the initial mix-up, we shipped you a brand-new Gen 2 Meta Glasses to Texas at our expense so you would receive exactly what you paid for. We simply asked that you return the Gen 1 glasses, but you refused to do so and chose to keep both pairs. We made every effort to resolve the issue fairly. Unfortunately, we cannot support customers who keep merchandise they were asked to return.
Business profile contains misleading or excessive keywords
Business reply on Google
We’re not sure what experience you had when you visited, but you’re more than welcome to connect with our manager they’re always here to help. The words in our profile about repairs are meant to show we’re here for everyone and sharing the love. Ya Hala Wireless
The business premises are unsanitary and infested with insects.
Business reply on Google
Hi Jesse, we’re sorry to hear about your experience, but we believe there may be some confusion. Our business does not offer game system repair services, and it sounds like you may have visited a different store with a similar name. We take cleanliness and customer satisfaction very seriously. Please double-check your receipt or the location you visited, and feel free to contact us directly we’d be happy to help clear up the mix-up.
phone screen malfunctioned shortly after repair service
Business reply on Google
Hey Dezerae, we’re sorry to hear you’re having trouble with your phone. You’re always covered under our warranty, so please feel free to come back or give us a call — we’ll take care of it and make sure everything’s working right for you. Thanks,
Repair failed to fix sensor and screen detached after few days
Business reply on Google
Hey, I think you might have left the review for the wrong store. If you had your phone fixed here, we always provide a warranty on our repairs. I don’t believe we worked on your phone, but if you could stop by the store, we’ll be happy to help you out and get everything sorted. Let us know, and we’ll make sure to take care of it!
poor quality screen repair and refusal to provide a refund
Business reply on Google
I fixed your screen and noticed that your phone had water damage and a swollen battery. I informed you that you needed a new battery, and you told me to go ahead and fix it without worrying about it. Later, you came back complaining, and I even replaced the battery for free as a courtesy. Then, after a month, you returned with a cracked screen, asking for a free replacement. Unfortunately, there’s no warranty on cracks—you break it, we fix it, but not for free.
The business charged a higher price than the one quoted.
Business reply on Google
Hey, sorry for your experience but, you did sign the invoice before we fixed it, and agreed to pay the price after the phone get fixed. Sorry for the inconvenience, but you can call back to see what we can do Thank you