Zac's Quick Fix Phone Hut
💻 Tech Services · San Jose
total experiences
replied on google
Most reported issues
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Experiences
The repair service caused internal damage to the phone.
technician damaged camera sensors during screen repair and refused responsibility
Staff ignored the customer and acted unprofessional during a service inquiry.
Business reply on Google
Sorry about that. I play music because the music store next door does tutoring and i hear the same piano songs allday every day. When you came in I silenced my music right away. I was not annoyed and was ready to answer any questions. I am in a chair because I only have one leg and couldn't stand up to greet you better. Sorry again. Hope your day gets better and your repair is 100% successful.
The staff member displayed a poor attitude toward the customer.
Business reply on Google
Unfortunately I haven't been feeling 100%, I'm apologize for my attitude.
The repair was delayed and the status was misrepresented.
Business reply on Google
Hello when you dropped off the phone for water damage treatment. I told you it would take several hours to do the treatment. I removed the screen battery and cameras from your phone and let it dry. When put back together the phone never showed any signs of life with a new screen and battery. I did everything I could to fix your phone and it was "ready" as in ready for pick up. The phone has a shorted out motherboard and unfortunately it's not able to be repaired because of the water damage treatment. When you picked your phone up I told you it wasn't fixable and you just grabbed your phone and left didn't ask any questions about what was wrong.
Poor quality repair damaged phone and voided manufacturer warranty.
Business failed to repair phone and stopped communicating with the customer.
Staff provided incorrect inventory information causing a wasted trip.
Failed screen repair resulted in permanent phone damage and data loss