ZAGG Polaris Fashion Place
💻 Tech Services · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Staff member complained unprofessionally about another company to the customer.
Staff member acted unprofessionally and provided incorrect contact information.
Business reply on Google
Thank you so much, Timothy, for your fantastic 5-star rating! ⭐️ Your support of Zagg means a lot to us—enjoy your experience and we look forward to serving you again! 🚀
Staff refused to honor a screen protector warranty replacement for commission.
Business reply on Google
Thanks!
Staff incorrectly claimed a product did not exist
Poor screen protector application resulted in debris and bubbles under film.
Business reply on Google
Meghan, we are sorry to hear you were not satisfied with your screen protector install. We always have a 14 day guarantee on our installs, and would be happy to apply a new one for you if your application does not meet our typical high standards.
Defective screen protectors, poor service, and unauthorized double billing charges.
Staff were rude and ignored customers to use their phones.
Business reply on Google
Joe, We are sorry to hear that you had a negative experience. Unfortunately, due to manufacturing issues we have not received the glass fusion for the Pixel 6 Pro yet.
unexpected fees charged for warranty replacement of screen protector
Business reply on Google
Ray, Zagg does require all of its warranty centers to charge a $10 service fee. The service fee includes: return shipping to Zagg and replacement of your current screen protector. Each replacement also comes with a 14 day installation guarantee with 1 free replacement to make sure that the quality is up to your standard. If you would like to talk more directly about this please Zagg’s corporate office. That number is 1-800-700-ZAGG (9244).
Staff refused to honor product warranty despite proof of purchase.
Business reply on Google
TJ, unfortunately if it isn’t one of our many patented cuts, we are unable to swap it out for the warranty price. If you have any questions please call 1-800-700-9244. They will get you taken care of.
Staff refused to honor warranty and provided poor customer service.
Business reply on Google
So sorry to hear about this. If you call 1-800-700-9244 they would be happy to explain why the protector slid down. We apologize greatly!
Customer charged service fee for warranty replacement of defective screen protector.
Business reply on Google
Nancy, yes we do have a $10 replacement fee that applies after 14 days from the time of purchase. The 14 days are reset each time that the customer pays for a replacement. If the shield should need replacement and you are unable to return within the allotted time please call and we can make arrangements.
Unexpected service fees charged for warranty replacement of screen protector
Staff refused to honor screen protector warranty replacement
Business reply on Google
Sorry you had a bad experience! Head back in and give us second chance. We won’t disappoint.
Improper installation caused repeated screen protector cracking and denied refund.
screen protectors are chipping repeatedly after installation
The screen protector breaks easily without impact.
Staff refused replacement screen protector due to missing temporary plastic film.
Staff was rude during a screen protector replacement service.
Screen protector failed and replacement shipping is expensive and slow.
Screen protector failed to prevent phone screen damage