Zaxbys Chicken Fingers & Buffalo Wings
🍽️ Restaurants · Knoxville
total experiences
replied on google
Most reported issues
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Experiences
The business is aggressively towing vehicles from their empty parking lot.
Business reply on Google
Sorry Hannah for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Missing sauces, straws, and napkins from the mobile order.
Business reply on Google
Sorry Chris for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Staff member displayed rude behavior and poor customer service skills.
Business reply on Google
Sorry Resume for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Customer paid for food but did not receive the order
Business reply on Google
Sorry Christopher for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Long wait times and forgotten order at fast food restaurant
Business reply on Google
Sorry Devin for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
online pickup orders are being stolen from the counter
Business reply on Google
Sorry Cornelius for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Staff repeatedly provided incorrect orders and displayed rude behavior.
Business reply on Google
Sorry JK for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Incorrect order received and poor food quality provided by staff
Business reply on Google
Sorry Rob for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Long wait times due to understaffing and slow employee service.
Business reply on Google
Cash, we are sorry that your visit to Zaxby's let you down. Can you please contact us at feedback.zaxbyslistens.com We would love to learn how to improve the experience.
excessive wait time for food despite low customer volume
Business reply on Google
Alex, thank you for leaving us a review about Zaxby's. Please contact us at feedback.zaxbyslistens.com so we can improve.
Excessive wait time and missing food items with poor communication.
Business reply on Google
Sorry to see you had a poor experience. If you would like to be contacted, use this link: https://bit.ly/ZaxListens. Thank you for taking the time to help us improve!
Inconsistent operating hours and refusal to serve walk-in customers.
Business reply on Google
Sorry to see we let you down. If you would like to be contacted, use this link: https://bit.ly/ZaxListens. Thank you for taking the time to help us improve!
The fries served were rotten and potentially unsafe to eat.
Business reply on Google
Cora, Thank you for your review! We are sorry to hear of your less than excellent experience, and appreciate you bringing this to our attention so that we can improve. We hope to serve you again very soon! If we can contact you, please use this link: https://bit.ly/ZaxListens.
Employee working in direct sun and missing items in food order.
Business reply on Google
Sharon We appreciate your review and would like to find out more about your poor experience using this link: https://bit.ly/ZaxListens. Thank you for taking the time to help us improve!
The fried chicken was missing from the Cobb salad order.
Business reply on Google
We are sorry to see we let you down. If you would like to be contacted, use this link: https://bit.ly/ZaxListens. Thank you for taking the time to help Zaxby's improve!
Long wait times and lack of mask compliance in the restaurant.
Staff was rude and unhelpful regarding failed delivery orders.
Staff member was rude and dropped food in customer's lap.
Slow service, rude staff, lack of ice, and unclean dining area.