Zaxbys Chicken Fingers & Buffalo Wings
🍽️ Restaurants · Louisville
total experiences
replied on google
Most reported issues
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Experiences
The restaurant consistently provides incorrect and poor quality food orders.
The chicken was overcooked and the portion size was insufficient.
Long wait times and incorrect food order received.
Business reply on Google
Sorry Dub for the negative experience with the service inside. Please contact us directly so we can address this issue. Thank you.
Online order was stolen and service was significantly delayed
Business reply on Google
Sorry Garry for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
The restaurant consistently provides incorrect food orders for large groups.
Long drive-thru wait time with undercooked food and missing items.
Long wait times and incorrect order with unresponsive staff.
Staff refused to serve dine-in customers to prioritize drive-thru orders.
Business reply on Google
Sorry rebecca for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
The restaurant refused a refund or remake for poor food quality.
Business reply on Google
Sorry Tiffany for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Incorrect order received with poor quality food and improperly mixed drink.
Business reply on Google
Sorry Tim for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Staff refused to provide fresh fries and displayed poor management.
Business reply on Google
Sorry Carolyn for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
staff made customers wait and laughed at a hungry child
Business reply on Google
Sorry Brenlee for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Drive-thru staff member was rude and unprofessional.
Business reply on Google
Sorry Jorge for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
unexpected price increase with no explanation from staff
Business reply on Google
Sorry Luis for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Employee used inappropriate language and hair was found in the food.
Business reply on Google
Mike, thank you for leaving us a review about Zaxby's. Please contact us at feedback.zaxbyslistens.com so we can improve.
Order was delayed by nearly an hour due to missing ingredients.
Incorrect order, overcharged, denied refund, and missing items.
Manager refused to correct an incorrectly prepared food order
Business reply on Google
Christopher, first let us apologize for this encounter at our store. We will be talking with Marcell in regards to this situation. Please email rmcknight@unbridledchicken.com to allow us the opportunity to make this up to you. We appreciate you choosing Zaxby's and hope to continue to keep you as our guest in the future.
Contaminated food and unprofessional conduct by the store manager
Business reply on Google
Felicia, we are terribly sorry for this experience. We have spoken to the manager on staff that night and corrected this issue. Please allow us to make this up to you, contact rmcknight@unbridledchicken.com
The restaurant overcharged for items and refused an immediate cash refund.