Zaxbys Chicken Fingers & Buffalo Wings
🍽️ Restaurants · Madison
total experiences
replied on google
Most reported issues
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Experiences
Unprofessional and dismissive behavior from the server and cashier.
Business reply on Google
I'm sorry to hear about your experience with the service, Aalayah. Thank you for bringing this to our attention, and please contact us directly so we can address this issue and make it right for you.
Drive-thru service is slow and customers are forced to wait.
Business reply on Google
Sorry Anita for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Multiple order errors and rude staff behavior reported.
Business reply on Google
I'm sorry to hear about your experience with the incorrect orders and service, Douglas. Thank you for bringing this to our attention, and please contact us directly and ask for our general manager so we can make this right for you.
Staff provided inconsistent information and were rude to the customer.
Business reply on Google
I'm sorry to hear about your experience with the service and the shake order, De'Shawn. Thank you for bringing this to our attention, and please contact us directly so we can make this right for you.
The food served was cold and appeared to be pre-made.
Business reply on Google
We're sorry to hear about the cold food and portion issues with your order, Josh. Thank you for letting us know, and please contact us directly so we can make this right for you.
Incomplete order and rude staff at the drive thru.
Business reply on Google
I'm sorry to hear about the issues with your order and the service you received, Robert. Thank you for bringing this to our attention, and please contact us directly so we can make this right for you.
The drive-thru order was missing sauce and staff disputed the claim.
Business reply on Google
We're sorry to hear about your experience with the wings order and the response you received. Thank you for bringing this to our attention, and please contact us directly so we can make this right for you.
Long wait time followed by unavailable items and manual refund process.
Business reply on Google
Sorry Mark for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
The bread was burnt and the chicken strips were overcooked.
Business reply on Google
Tischonia, can we please speak with you directly about your review and. make this right? Just give us a call and. ask for a manager. Thanks!
Customer experienced rude service and suspected racial discrimination by staff member.
Business reply on Google
John, could we speak with you directly about your experience? Please contact this location and ask for James, our general manager. Thank you!
Long drive-thru wait and poor food quality and presentation.
Business reply on Google
Barbara, we are very sorry we let you down. Can you please contact this location directly and ask for the general manager so we can make this right? We hope to hear from you soon. Thank you!
Employee was rude and unhelpful to a customer with a stutter.
Business reply on Google
Amber, we are very sorry for your experience and we'd like to speak with you directly about it. Can you please contact this location by phone and ask for the general manager. We really hope to hear from you soon. Thank you!
Frequent drive-thru wait times and incorrect order fulfillment.
Business reply on Google
William, we apologize for your experience and we would like to ask that you contact this location and ask to speak with the general manager. We want to make this up to you. Thank you!
Incorrect portion sizes and disrespectful staff at the drive-thru window.
Business reply on Google
Tracy, we are sorry we let you down. If you will please contact this location and ask for the general manager, we'd really like to make this right. We hope to hear from you soon!
The chicken sandwich was overcooked and contained excessive hot sauce.
Business reply on Google
Larry, we are very sorry and we'd like to make this right for you. Please contact this location and ask for the general manager. Thank you!
The chicken served was overcooked and hard to chew.
Business reply on Google
We are sorry we let you down and if you'd please contact us directly, we'd really like to make this right. We hope to hear from you soon and again, we apologize.
The chicken was served cold and the salad contained incorrect ingredients.
Business reply on Google
Cheryl, we are very sorry for your experience and we hope we can speak to you directly to make this right. Will you please call this location and ask for the general manager? Thank you!
Staff provided rude service during a Veterans Day promotion.
The food served was cold, undercooked, and of poor quality.
Business reply on Google
EtotheG11, we are very sorry for your experience and we'd really like to make this right. Could you please contact this location and ask for Matthew Sprayberry, our General Manager. We hope to hear from you soon and again, our apologies. Thank you!