Zaxbys Chicken Fingers & Buffalo Wings
🍽️ Restaurants · Richmond
total experiences
replied on google
Most reported issues
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Experiences
unprofessional staff and long wait times for food
Business reply on Google
Sorry Kimberly for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Staff ignored the customer for five minutes despite being unoccupied.
Business reply on Google
Sorry Kevin for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Inedible over-seasoned chicken and lack of management response to complaint.
Business reply on Google
Sorry Chadwick for the negative experience with your meal and the lack of follow-up. Please contact us directly so we can address this issue and work towards a resolution. Thank you.
The chicken in the meal was bland and poor quality.
Business reply on Google
Sorry Claude for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Food is consistently undercooked, cold, or missing items from orders.
Business reply on Google
Sorry Chris for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Long wait time for milkshakes due to poor drive-thru service.
Business reply on Google
Sorry Deon for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
The restaurant served old, burnt, and poor quality chicken.
Business reply on Google
Sorry T for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
The chicken served tasted like vomit and raised sanitation concerns.
Business reply on Google
Sorry Ted for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Missing food item and inability to contact staff by phone.
Business reply on Google
Sorry Kim for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Unsanitary food handling, stale food, and poor facility maintenance.
Business reply on Google
Sorry Ramzilyy for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Staff failed to take order or communicate closure at drive-through
Business reply on Google
Sorry Levi for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
The chicken was dry and the restaurant did not answer calls.
Business reply on Google
Sorry Jessica for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Excessive drive-thru wait time, missing items, and unprofessional staff behavior.
Business reply on Google
Sorry Taylor for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
The restaurant tables and floors were dirty and staff refused cleaning.
Business reply on Google
Sorry Jennifer for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Staff failed to properly remake an incorrect food order.
Business reply on Google
Sorry Austin for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
The food served was cold, hard, and appeared to be old.
Business reply on Google
Sorry Anell for the negative experience. Please contact us at feedback.zaxbyslistens.com so we can correct the issue. Thank you
Poor food quality and unprofessional customer service
Incorrect order preparation, cold food, and poor quality beverage.
Incomplete food order and poor food quality