What to Do When a Company Ignores Your Complaint

Silence is one of the most common consumer frustrations. Here is how to keep the pressure on without wasting your time.

Document everything

Save emails, screenshots, order numbers, and call times. A clear timeline is your strongest tool.

Make it public

A public, categorized experience is visible to other customers and to the business. Companies that value their reputation respond faster to public reports.

Use official channels

In the US, you can report to the FTC (fraud), the BBB (business disputes), and the CFPB (financial products). These agencies add weight to your case.

Mark it resolved only when it is

Only you, the person who reported the experience, can mark it resolved. That keeps a company's resolution score honest.